Genesys Cloud and Microsoft
Benefit from the flexibility of the Genesys Cloud™ platform and the productivity and communication capabilities of Microsoft solutions. You can make it easier for contact centre agents to collaborate with subject matter experts across the company and deliver memorable customer experiences.
Quickly and easily create and maintain enterprise-grade voice and digital customer experiences with virtual assistants for all channels using the Nuance Mix DIY platform. Securely authenticate customers and mitigate fraud with voice biometrics.
Genesys Cloud agents can use the integrated directory, search and presence features to find the Microsoft Teams subject matter expert they need. They can determine availability and collaborate in real time with a single click.
Create custom actions to act on data in Dynamics 365 within your interaction flow in Architect. Easily present information to call centre agents in Scripts or act on data in other ways. Available for static or custom data types.
Quick Facts
About:
Microsoft
Partnership type:
Strategic alliance
Focused solutions:
Alliance benefits summary:
Intelligent self-service
Automate the most common customer inquiries and provide better self-service experiences with more intelligent voicebots and chatbots.
Biometric authentication
Replace outdated verification methods with advanced biometrics and AI to securely authenticate the actual person behind every interaction.
AI fraud prevention
Increase security to prevent fraud losses — without compromising the customer experience. And your agents can work more efficiently.
Omnichannel experiences
Deliver effortless, consistent and secure experiences across any point of contact. Give your customers the seamless interactions they expect.
Empowered agents
Leverage artificial intelligence (AI) automation to resolve inquiries the first time and free your agents to focus on higher value tasks.
Seamless integration
Conversational AI and security AI are natively integrated with Genesys Cloud to speed deployment and optimise customer and employee experiences.
Get started with Genesys and Microsoft
Power more memorable customer experiences through the Genesys and Microsoft partnership. Reach out today to learn how to get started with Genesys Cloud and Microsoft.
