IDC MarketScape:

Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment

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Discover why Genesys was named a Leader in delivering conversational AI solutions in front-office customer service environments.

Genesys provides a range of offerings to support artificial intelligence (AI)-powered customer experience orchestration and employee experience management. This includes native conversational AI capabilities that can be deployed across digital and voice-based channels for a variety of industries and use cases, including marketing and sales.

Read the report excerpt to explore why Genesys was named to the Leaders category.

IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024

Read the excerpt to:

Understand how Genesys capabilities solve business challenges and meet clients’ AI needs in front-office customer service environments
Learn the strengths of Genesys as a provider of AI offerings and solutions
Gain insights from the IDC MarketScape to objectively assess Genesys in the current market