Your small- or medium-sized business (SMB) contact centre faces increasing pressure to do more with less. Customers expect consistent and seamless service, as well as new digital options. But multiple disjointed systems make it difficult to meet these demands. And a few bad experiences can drive existing customers away for good.
The Genesys CloudTM platform makes it easy for companies like yours to keep customers satisfied and coming back for more. You’ll get integrated voice and digital channels in a single interface, time-saving automation and artificial intelligence (AI) capabilities, an intuitive agent experience, real-time reporting — and a cloud-native solution that scales with your needs.
Genesys Cloud gives your business a competitive edge to deliver exceptional and industry-leading customer experience (CX).
Unify all your channels through one easy-to-use cloud contact centre platform. You’ll reduce both customer and employee effort with powerful embedded AI capabilities.
Give your employees the tools and knowledge they need to serve customers with the right information at the right moment, resulting in faster resolutions and reduced costs.
Join forces with Genesys for customised solutions and ongoing support, enabling smooth growth and manageable expansion as your business evolves.
Genesys outperforms our competitors in helping SMB customers achieve their most important outcomes.
20%
Improved customer service and relations
16%
Increased agent performance
11%
Better provision of digital engagement options
17%
Improved cost management
SMB Buyer Insights Study, Genesys, 2022
In a world where 86% of consumers say a company is only as good as its service — and 77% will switch to a competitor after just five poor interactions — growing businesses like yours need a solution that delivers a consistently satisfying experience.
Build and retain customer loyalty by orchestrating a truly connected customer journey. This allows for the swift resolution of customer issues and promotes operational efficiency for your team. And that ultimately leads to greater profitability and sustainable business growth.
Creating great experiences has never been easier — across all channels, from one platform. Built-in AI empowers you to anticipate customers’ needs and simplify agent workloads. And you’ll benefit for years to come with even greater CX tools, continuously updated and delivered weekly.
When you choose Genesys, you’re not just investing in technology — you’re getting a dedicated partner who’s committed to your long-term success. Our team collaborates with you every step of the way, offering support backed by decades of expertise working with SMBs.
Join the ranks of SMB organisations like Company Nurse, which saw a 269% ROI in under five months with Genesys Cloud. Achieve better customer support, greater agent performance and improved cost management for your contact centre operations.
Stop scrambling under the pressure of complex customer and business needs. With our leading Contact Centre as a Service solution, your business can easily provide an exceptional experience with every interaction.
You can’t provide top-tier customer experiences with complicated, disjointed systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base and your business.
See Genesys in action by requesting a free demo today. You’ll discover how we pair small business expertise with innovative cloud technology to grow your brand.
We’ll contact you directly to set up a date and time that works with your schedule.
