Connecting real stories to think and do business differently

July 22, 2020

S2 Ep. 19 Leadership through crisis: Allyship in action

During his decades as a leader in the IT space, Don Neault has been fighting alongside those who face systemic oppression in the...

July 15, 2020

S2 Ep.18 Leadership through crisis: Equity in action

Providing a sense of safety for your employees goes beyond an effective COVID-19 response. Long after the pandemic is behind us...

July 8, 2020

S2 Ep. 17 Leadership through crisis: Empathy in Action™

From the wildfires that devastated Australia in January to the murder of George Floyd in May to the on-going global pandemic,...

May 13, 2020

S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State...

April 29, 2020

S2 Ep. 15 Intentional Humanity: The common thread for design, culture, and leadership

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art...

April 15, 2020

S2 Ep. 14 Architects of success: The Genesys Cloud story

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent...

April 1, 2020

S2 Ep.13 Genesys Cloud: Helping people should be an easy job

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.”...

March 18, 2020

S2 Ep.12 Beautiful wounds – The art of war and marketing

If you want to become the Chief Marketing Officer of a leading tech company, you can follow these three easy steps. First, become...

March 4, 2020

S2 Ep. 11 Failure is just a moment in time

It’s said that superheroes aren’t born out of their circumstances; they develop as a result of how they respond and,...

February 19, 2020

S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

Since the late 19th century, the Rose-Hulman Institute of Technology has been a leading educator in the fields of math and...

February 5, 2020

S2 Ep. 9 Women in Tech: Walking the path unplanned

Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find...

January 22, 2020

S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a...

January 8, 2020

S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of...

December 18, 2019

S2 Ep. 6 Holiday host highlight with Nathan Bennett

Since the first episode of “Take a Moment,” you’ve heard from amazing and talented individuals across multiple professions...

December 4, 2019

S2 Ep. 5 AI Ethics – An inside look at the future of artificial intelligence

What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars,...

November 13, 2019

S2 Ep. 4 Part 2: All in — Taking the leap

The right mix of emotional intelligence and understanding of competing forces in a geographical area are keys to being a leader...

October 30, 2019

S2 Ep. 3 All in: Becoming change makers

Sitting on the sidelines won't make change happen. In this episode of “Take a Moment,” you’ll hear from a dynamic couple...

October 16, 2019

S2 Ep. 2 Run towards the roar

Pastor Davey Blackburn has faced more tragedy in his mid-20s than most people do in a lifetime. In November 2015, returning from...

October 2, 2019

S2 Ep. 1 CX Day in a world of customer experiences

Welcome to Season 2 of the “Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this...

April 3, 2019

S1 Ep. 1 Greatest Fears – Birds and Elevators

Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an...

May 22, 2019

S1 Ep. 2 Squad Goals – To Affinity and Beyond

Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like...

June 5, 2019

S1 Ep. 3 Building your leadership armor

What separates someone as a leader over being just a manager — and how do you build a team that’s as strong as a suit of...

June 21, 2019

S1 Ep. 4 Becoming leadership superheroes

What’s your superpower? What’s your Kryptonite? Would you rather battle one horse-sized duck or a 100 duck-sized horses?...

July 2, 2019

S1 Ep. 5 CX Heroes save the day!

Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear...

July 17, 2019

S1 Ep. 6 The show must go on – Finding relationship magic in ascots

Modern selling is evolving. Listening and taking the time to walk alongside your customers is valuable. For organizations,...

July 31, 2019

S1 Ep. 7 Sails of success – Emotional intelligence to build the right experience

How do you react in a stressful situation? Do you go into panic mode or are you the calming influence? Great leaders are able to...

August 20, 2019

S1 Ep. 8 Season Finale – Engineering soaring experiences

Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst...