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September 2, 2020
S3 Ep.2 Aarde Cosseboom’s CX mission to enable better service
Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from over 15 years of expertise in the contact center space, Aarde penned “Enable Better Service.” In this episode, Aarde breaks down some of the key concepts from his book and shares how TechStyle transitioned thousands of its employees around the globe to work from home in just 24 hours — all while maintaining the service levels its members have come to expect.
Aarde Cosseboom
Senior Director of GMS Technology, Analytics, and Product – TechStyle Fashion Group
For the last 15 years Aarde’s professional experience has been in the Contact Center world, servicing businesses and consumers through cloud based SaaS products. He enjoys working with large Global Customer Service teams to increase and leverage the following areas of business; leadership, customer experience, customer success, operations, technology, customer service, recruiting, and people development. He is the author of the contact center book, “Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation”.
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