S1 Ep. 5 CX Heroes save the day!

Kate Kuehn volunteers as a responder on the crisis helpline for Crisis Services Canada (CSC). In November 2017, CSC launched the Canada Suicide Prevention Service (CSPS), a helpline that connects people like Kate to individuals who are feeling despair or need to talk. That moment of connection with another human being provides the opportunity to help people with their challenges.

Nicole Martin, customer service representative for MyBudget and Genesys Hero, helps individuals and families in Australia who are struggling with managing money. MyBudget has helped more than 100,000 Australians get on the path to financial success, and one family would not have had a Christmas had it not been for the dedication and support from Nicole.