About the show

Tech Talks in 20 is dedicated to helping listeners keep pace with the current state of customer experience (CX) technology and keep an eye on emerging trends.

Co-hosts Ginger Conlon and Michael Logan talk CX tech with a variety of experts, including Genesys thought leaders, customers, partners, and industry analysts and consultants.

As Thought Leadership Director at Genesys, Ginger Conlon is part of a team that creates research-driven content about customer experience, workforce engagement management and more. She was cited as a CXM Stars #1 Influencer by CX Magazine.

Throughout his tenure at Genesys, Michael Logan, Strategic Director of Innovation, North America, has worked with CX professionals to solve their customer and employee experience technology challenges. His deep firsthand knowledge of the role CX technology plays in driving business results is a perfect complement for Ginger’s focus on strategies and trends.

Together, Ginger and Michael tackle a variety of topics, including how to harness artificial intelligence (AI) in both the customer and employee experience, improving everything from bots to knowledge management to workforce engagement management, and the critical role of developers and technologists in the contact center as well as broader customer experience.

Check out our Tech Talks in 20 podcast page to hear the latest in customer experience tech-related topics — all in bite-size segments.