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September 2, 2020 – Duration: 21:21
September 2, 2020 – Duration: 21:21
Companies embarking on a digital transformation are using artificial intelligence (AI) to better understand and personalize customer interactions at scale. But AI has the potential to do so much more. In this episode, Sergio Coretti, Vice President of Business Consulting Sergio, describes the four waves of AI. He breaks down the technology into levels of capabilities, outlines which wave we're in now and explores where we’re heading. This episode will help you understand the data needed to create a solid foundation now — and explain how to build on it for the future.
Sergio is the Head of Strategic Business Consulting at Genesys and an active member of Singularity University. He has been helping companies evolve, reinvent, and transform over the course of 25 years, with a focus on innovative business models driven by exponential technologies. During the last 10 years he has worked on branded-pleasure experience design, digital transformation and artificial intelligence to drive brand empathy, trust and loyalty. It is his passion to be an advocate of identifying, supporting and cultivating the leaders of the future.
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This podcast contains materials which are publicly available from, and may be owned by, Singularity University or other third parties. Materials are indicated within and constitute a transformative remix under fair-use as provided by Section 107 of the U.S. copyright law.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
