Global Diversity, Equity and Inclusion at Genesys
Making change happen — one person at a time
Changemaker:
An individual who brings diversity, equity and inclusion to Genesys
Making change happen — one person at a time
Genesys embeds inclusive practices in our talent acquisition decisions, working toward a more equitable representation across our global workforce.
We embrace inclusive principles across all Genesys talent management decisions and implement DEI training across the enterprise.
We foster an inclusive and empathetic environment at Genesys with an intentional focus on multicultural programming activities.
We help bridge the gap to create access to opportunities, education and resources through compassion and empathy.
At Genesys, our inclusion groups and regional DEI councils empower employees to promote cross-cultural understanding and strengthen our One Genesys culture. We have evolved our model for these groups to enable an expanded focus on key business imperatives.
Our regional DEI councils are present in all regions where we do business to address the unique cultural nuances of our global workforce. Each regional DEI council (Asia-Pacific; Europe, the Middle East and Africa; Latin America; and North America) galvanises and operates inclusion groups within that region.
Our inclusion groups create spaces for members of underrepresented groups and their allies to build community, advocate for issues they are passionate about, and further their personal and professional growth. These groups complement our DEI councils and are key to furthering our workplace and leadership representation aspirations.
Our mission: Act as a platform to celebrate, bridge and embrace the uniqueness of Asian cultures by providing initiatives focused on representation, education and connection for Asian employees at Genesys.
Our vision: Break down the cultural barriers and biases to strengthen employee relationships and enhance workplace experiences. Our purpose is to empower Asian employees in their career development and advancement to be successful in a global workplace.
Our mission: Cultivate a space for Black employees and their allies to collaboratively build a professional development framework that assists in the advancement of current Black talent while building a channel for future Black talent at Genesys.
Our vision: We seek to cultivate a community of empathy — holding space for education, authenticity and affirmation of the unique experiences and identities of Black employees, through knowledge gained from internal and external community outreach and engagement.
Our mission: Increase participation and advancement of Latinx in the Genesys workforce.
Our vision: To promote cultural awareness to all Genesys employees by sharing our Latinx culture. We strive to ensure a healthy inclusive environment as a familia to achieve equity at all levels.
Our mission: Cultivate equal opportunities for professional development. Encourage continuous learning and understanding of the LGBTQIA+ experience. Create a safe place for those in the community. Empower all to bring their whole selves to work. Be proud. Be bold. Be inclusive.
Our vision: Nurture a community of empathy. We hold space for education, authenticity and affirmation of the unique experiences and identities of LGBTQIA+ employees and allies, through the knowledge gained from internal and external community outreach and engagement.
Our mission: Take action and lead the change to amplify women’s voices and learn from one another for personal and professional growth.
Our vision: Promote gender equality by empowering and inspiring a community of women and allies in technology.
Our mission: Influence the hiring, retention and promotion of more women of color globally, support these women by providing a community and encouraging an environment for them to excel and thrive.
Our vision: Promote a workforce that understands the true meaning of empathy, connection and cultural understanding through exposure to and education of diverse backgrounds, realities and lifestyles. We strive to contribute to a culture of mutual respect and open dialogue where diversity in thought and experiences is encouraged and valued.
We recognise our colleagues’ and customers’ unique perspectives and differences as a collective strength. The more our company represents global diversity, the better we can meet our customers’ and employees’ needs. We want to have a workforce as diverse as the markets where we operate. Over the last several years, we’ve focused on refining our recruiting and sourcing processes to improve our abilities to produce diverse candidate slates for all open roles.
We continued to make gains in FY24, including surpassing 30% representation of women among our global workforce for the first time. We also saw our strongest year of growth among underrepresented groups, with 35% of all new hires identifying as people of colour.
Our aspiration isn’t just to attract and promote diverse talent. It’s to make sure people feel a sense of belonging once they’re here, which is important for overall well-being and tied to strong performance. Research suggests that those who experience belonging in the workplace are far more likely to look forward to coming to work, remain at their company for the long term and be treated fairly regardless of their race. We emphasise initiatives to increase intercultural competence and invest in programming and groups focused on activating these principles from the ground up.
One of the ways we measure our sense of belonging is through our Inclusion Score. We do this by examining sentiments about fairness and equity among different employee demographics and cohorts, then score those sentiments against the Genesys global employee population. The objective is to identify potential workplace disparities and pinpoint actions to improve.
In FY24, we evolved our Inclusion Score by integrating it into our Employee Experience Index™, which measures our employees’ experience from recruitment and onboarding all the way through offboarding. We believe this will help us provide an atmosphere in which every employee has a voice.
89
FY24 Belonging score among all employees
Even while navigating industry challenges, our FY24 Belonging score held strong, achieving a score of 89 among all employees, 90 among women and 86 among underrepresented groups in the United States.
We’re making diversity, equity and inclusion a core part of the Genesys identity. And we’re working to achieve our mission of ensuring each employee has equitable access to opportunities and feels their voices are heard, valued and understood.
At the heart of our DEI journey is our emphasis on empathy and inclusion. It’s embedded as foundational elements to our corporate values and a value our employees exemplify in their lives. Whether it’s through grassroots employee-led affinity groups or executive engagement, our culture is built on ensuring even the most marginalised has a voice and that all are valued.
We’ve taken a data-informed view to ensuring all processes, policies and systems are equitable. Data shouldn’t be limited to how we measure uptime; it extends to how we measure empathy and equitable opportunities for all.
People are at the centre of our work. Using principles adopted from design thinking and agile processes, we are continuously improving the experience for all people — from our employees to our customers. Creating differentiated experiences is about how we treat each other — with respect and fairness.
When an employee steps up as a true changemaker, we see it as a cause for celebration. For the past four years, we have honored employees who deliver DEI excellence with our Inspire Awards. These awards facilitate collective DEI responsibility while recognising employees across our company who are driving progress and modeling the inclusive behaviors we want to instill.
Changemaker:
An individual who brings diversity, equity and inclusion to Genesys
Chris Tazewell
Bridge builder:
Someone whose efforts connect different teams, regions and communities within Genesys to foster diversity, equity and inclusion
Vanessa Lynch
Local hero:
An employee whose efforts enrich and improve our local communities
Vic Oditah
Excellence in inclusive leadership:
An executive who has demonstrated exceptional commitment to advancing DEI at Genesys
Scott Cravotta