Playbook

Chatbots take constituent engagement to new levels

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Digital transformation and a better constituent experience are two key objectives for agencies. The COVID-19 pandemic accelerated these efforts, highlighting how much the public relies on the government for factual, readily accessible information — and how far agencies need to go technologically to provide this.

Comparatively easy and inexpensive to implement, chatbots helped overburdened contact center agents keep up with the volume of questions surrounding the pandemic.

Download the free playbook to explore:

How chatbots helped agencies through a challenging year
Best practices for implementing chatbots using the walk-run-fly approach
A case study on unemployment claims modernization