DEMO VIDEO

Customer journey analytics

Unlock valuable insights with Genesys Cloud Journey Management to optimize customer experiences and drive results at scale

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Orchestrate end-to-end customer experiences on every channel

Today’s customer expects a smoother, more streamlined experience than ever before. But data gets siloed, preventing businesses from being able to provide seamless experiences across all the channels a customer might use to engage with them. Genesys Cloud Journey Management can help.

Watch the Genesys Cloud Journey Management demo to see how Journey Flows and Journey Analyzer provide a complete view of customer journeys, not just isolated interactions. Gain visibility into previously hidden behaviors and equip your business with the insights needed to boost customer satisfaction and drive meaningful results.

Highlights:

Journey Flows allows you to track the movement of interactions across a single channel, viewing a specific part of a customer’s journey in detail.
With Journey Flows, you can visualize the paths your customers take to achieve their goals, such as paying a bill or updating account information.
Journey Analyzer allows you to analyze the flow of a customer’s journey across various channel interactions.
With Journey Analyzer, you can move beyond traditional contact center metrics to measure the impact of customer behavior on self-service containment rates, abandonment and churn.