Customer interview

Alight Solutions

A story of a seamless transition from Genesys Engage on-premises to Genesys Cloud

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Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Because of the complex nature of its business and technology environment, Alight Solutions made the change from the Genesys Engage^TM on-premises solution to the Genesys Cloud^TM platform, with the help of Genesys Professional Services.

The reason for the move: a lack of “single window view” into the customer journey for 3,000-plus Alight agents. Genesys Cloud provided a comprehensive view and unified experience.

Customer story highlights

Retired 10 legacy systems
In partnership with Genesys, Alight completed eight customizations
Achieved a 40% savings in IT and partner costs
Accelerated new-hire onboarding
Consolidated disaster recovery and business continuity into a single plan