Evolve from legacy tech to the cloud

Modernize your contact center and improve CX at the right speed

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By 2026, 75% of organizations will adopt a digital transformation model predicated on cloud as the fundamental underlying platform, according to Gartner®*.

When your contact center is a complex web of point solutions on a shaky on-premises foundation, customer data isn’t shared between channels and systems. Your customers must repeat themselves in every new channel. And employees don’t have the information they need to serve them easily, which puts satisfaction and retention at risk.

Cloud technology allows you to create best practices across the organization, scale services to customers and grow understanding of customers beyond the contact center by:

Optimizing experiences based on customer journeys insights
Improving self-service with seamless digital experiences
Choosing a partner with a proven approach to guide you through your CX evolution

*Gartner, Predicts 2023: The Continuous Rising Tide of Cloud Lifts All Boats, Sid Nag, Yefim Natis, Ed Anderson, David Smith, Dennis Smith and Jay Heiser, 9 March 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.