Federal News Network

Creating frictionless CX

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For constituents, getting help with complex issues shouldn’t be hard. Improving access to services is essential for every government agency. And the Biden administration’s Executive Order on transforming the constituent experience has galvanized the effort to make CX a central focus. Agencies throughout the federal government are meeting the challenge head on by embracing technology, adapting workflows and delivering better experiences.

Download this ebook to learn how:

DISA is creating a digital front door to streamline customer experience
The VA is embracing human-centered design in its CX initiatives
CBP is adopting new technology to make traveling easier