Maximus + Genesys Research Brief

FedRAMP as the on-ramp to greater cloud adoption

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The Federal Risk and Authorization Management Program (FedRAMP) provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This makes it easier for government agencies to move to the cloud by covering mandated security protocols and other critical guidelines.

But FedRAMP also enables far more — not only in terms of clearing the way for accelerated cloud adoption, but also in generating long-term business value in the form of cost-savings, reduced risk, and increased levels of security.

Together with Market Connections, Maximus and Genesys fielded a survey of 200 federal and 300 state and local government IT and business decision makers from agencies with direct citizen services to gain a greater understanding of:

How they are or aren’t using FedRAMP solutions in their cloud environments
Where agencies are in their cloud adoption journey
How they perceive FedRAMP-authorized cloud solutions

Download this research brief now to find insights from the from the survey alongside data sourced by Market Connections.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.