To be a leader, you need to work with a leader
See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact center platform.
See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact center platform.
Choose the CX platform built with the future in mind
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.
Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
Genesys Cloud™ makes it easy to create exceptional experiences. See the results.
“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”
Grayton E. Koenig, National Solutions Consultant
Voxai
“Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….”
Faith Borst
Sr. Technical Support Manager, Service Center
Data Recognition Corporation
Deliver connected customer experiences with Genesys Cloud™
Our ROI for moving to Genesys Cloud is that the business is not only solvent (after lockdown) but is profitable and posting record sales.
— Paul Bourdeaux, Vice President of IT, eFinancial
With Genesys Cloud, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members.
— Aarde Cosseboom, Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group
In a world where customer service expectations are changing at lightning speed, Genesys Cloud gives us a serious competitive advantage.
— Ian Roberts, Customer Care Operations Leader, Quicken
Download the marketplace bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.
