Gartner research report
Genesys named a Leader for 10 consecutive years — and positioned highest in execution
Driving long-term value in the contact center requires a solution that delivers essential capabilities, flexibility and reliability — and a contact center vendor with the vision to power your unique business use case.
The 2024 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their Completeness of Vision and Ability to Execute. Genesys was recognized by Gartner as a Leader — and positioned highest in execution.
Genesys delivers a solution that enables organizations worldwide, across industries, with key capabilities, including artificial intelligence (AI), end-to-end journey management and workforce engagement management. This solution transforms siloed interactions into connected customer experiences — all from one interface.
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Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
Source: Gartner, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a Leader from 2017-2024 and acquired Interactive Intelligence in 2017 who was a Leader in 2015 and 2016 Magic Quadrant report.
