Genesys Cloud on-demand demo

Genesys AI for Agent Assist and Predictive Routing

Improve business outcomes for agent-led interactions with AI

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Benefits

Improve contact center efficiency by reducing handle time or transfer rates with artificial intelligence (AI)-based routing
Increase customer retention, sales conversions or other custom KPIs with AI-based routing
Reduce agent ramp-up and training times through AI-based agent assist
Eliminate wrap-up times through automated interaction summarization