Genesys Cloud
Cloud media options product overview

Realize the advantages of cloud media

Experience the agility, security and innovation only available with cloud media. With our Genesys Cloud Voice and Bring Your Own Carrier Cloud (BYOC-Cloud) options, you get reliable voice services you can trust.

Genesys Cloud Voice

Gain maximum flexibility and agility with our internet-based multinational telephony service, Genesys Cloud Voice. Get 100% cloud communications — with simple usage-based pricing.

Bring Your Own Carrier Cloud

Maintain a direct relationship over your telecom services. Easily connect your preferred cloud carrier with the Genesys Cloud™ platform to create a customized solution that supports your telecom needs. With our Global Media Fabric, multinational organizations can use BYOC-Cloud media in different regions to service their global telephony needs and to aid with regulatory compliance.

Benefits

  • Access cloud-only AI and media innovations
  • Eliminate hardware and lower costs
  • Ensure high reliability, resiliency and uptime
  • Scale your business with ease
  • Uphold security and compliance standards
  • Simplify administration
  • Expand your global reach