Gartner^® research report

Critical Capabilities for Contact Center as a Service

Genesys received the highest use case scores for Agile Contact Center, Customer Engagement Center and Global Contact Center

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Choose a customer experience (CX) solution provider that delivers the key capabilities your business needs for personalized engagements across regions — and can seamlessly scale to meet growing demands.

The Gartner^® Critical Capabilities report provides customer service leaders with a list of contact center solution providers to evaluate against their business needs. Genesys is proud to be ranked No. 1 in three of five Critical Capabilities Use Cases.

Genesys delivers a solution that empowers organizations globally to unlock real value by transforming disconnected interactions into seamless, connected customer experiences.

Download the full Gartner report and see why Genesys is ranked No. 1 in three out of five Critical Capabilities Use Cases. You’ll also get access to:

An evaluation of the ability of nine CCaaS providers to deliver across five Use Cases
Insights to identify the best fit providers for customer support operations
Key recommendations to streamline your contact center buying process

Gartner, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.