ContactBabel Research Report

US Contact Center Verticals: Healthcare

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The healthcare sector has seen considerable growth in the past five years. And yet the number of physical contact centers has declined. Agents are increasingly working remotely. It’s just one of the trends that’s redefining the industry.

This report takes a deep dive into the trends that are reshaping the structure, growth, technology, HR and commercial issues in contact centers within the US healthcare sector. Compiling data from multiple large-scale surveys of hundreds of US healthcare contact centers, the result is the definitive study of the industry’s customer and patient contact operations.

Download the ContactBabel research report to learn:

How customer and patient trends are impacting the size, structure and growth of contact centers within this industry
How healthcare contact centers stack up against larger CX trends
How technology solutions are empowering call centers in the US healthcare sector to keep pace with customer and patient expectations