How the city of Winter Park increased productivity and improved CX

Work Email*

First Name*

Last Name*

Job Level*

Job Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Faced with tough challenges, they turned to Genesys for help

The City of Winter Park Utilities Department struggled with managing a high volume of calls and inquiries. That led to decreased efficiency and a poor customer experience.

Since implementing Genesys Cloud, the department has been able to:

Increase productivity and efficiency

Make data-driven decisions

Allocate resources more effectively

Optimize staffing levels

Refine customer service strategies

Powernet case study winter park utilities department