IDC InfoBrief:

Unlocking the Transformative Power of AI for Contact Centers with Google Cloud and Genesys

Deliver more personalized and meaningful customer engagements

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Artificial intelligence (AI) is poised to transform contact centers and improve customer experience – without compromising operational efficiency. According to IDC, “The #1 business driver for embracing AI for contact centers is providing better CX.”

In this in-depth report, IDC details:

Steps organizations take to improve customer experience
How organizations are using Contact Center AI
Lessons and success metrics from early adopters