IDC MarketScape:

Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment

Work Email*

First Name*

Last Name*

Job Level*

Job Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Discover why Genesys was named a Leader in delivering conversational AI solutions in front-office customer service environments.

Genesys provides a range of offerings to support artificial intelligence (AI)-powered customer experience orchestration and employee experience management. This includes native conversational AI capabilities that can be deployed across digital and voice-based channels for a variety of industries and use cases, including marketing and sales.

Read the report excerpt to explore why Genesys was named to the Leaders category.

IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024

Read the excerpt to:

Understand how Genesys capabilities solve business challenges and meet clients’ AI needs in front-office customer service environments
Learn the strengths of Genesys as a provider of AI offerings and solutions
Gain insights from the IDC MarketScape to objectively assess Genesys in the current market