IDC research report

IDC PeerScape: Lessons Learned from Implementing Conversational AI

IDC highlights Genesys for time to value, breadth of capabilities and journey orchestration

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The early stages of implementing conversational AI can go smoothly, especially if you learn from organizations that have already done it.

The “IDC PeerScape: Lessons Learned Implementing Conversational AI, 2022” report collects real-world examples of conversational AI best practices from businesses across verticals.

Get the full report to learn more about Genesys conversational AI capabilities in three key areas:

Time to value: Get up and running quickly, and drive rapid results with low-code/no-code UI for building and deploying conversational AI
Breadth of capabilities: Strong knowledge, automation, integration, analytics and optimization with the ability to deploy through various digital channels and voice
Journey orchestration: Conversational AI is embedded into the journey from the beginning — not bolted on later

Get the full report today.