DEMO VIDEO

Quality assurance and compliance

See how quality management processes are built into the world’s #1 AI-powered experience orchestration platform

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Ensure compliance and growth in your contact center

Welcome to a new era of quality management. Genesys Cloud Workforce Engagement Management (WEM) offers an innovative solution for quality assurance and compliance, addressing the challenge of managing quality with limited time for data analysis. Our platform integrates automated workflows, comprehensive recording capabilities, artificial intelligence (AI)-powered insights and enterprise-grade security to ensure seamless and effective quality management.

See how it looks in action! Watch the demo, and see how your organization’s quality assurance and monitoring processes can be easier and more efficient, fairer and more comprehensive — all at the same time.

Highlights:

Save process time with automated workflows and AI-assisted speech and text analytics.
Monitor the quality of every interaction and standardize evaluations.
Record, track and analyze every interaction to ensure regulatory compliance, protecting customers and your business alike.
Get customer insights with less effort, and use them to optimize your customer experience.