Transform your credit union member experience

Credit unions are digitally transforming

Many credit unions have realized that to attract the next generation of members and retain existing members, they need to meet them wherever they are — online and on mobile devices via digital and voice — whenever members choose to interact. To accomplish this, new processes and technologies are driving fresh and innovative thinking about the future of the industry, instilling a unique sense of community for members while also providing superior financial services at competitive prices.

Download this eBook to learn how the Genesys Cloud™ platform, built on Amazon Web Services (AWS), and customized credit union solutions like the TTEC Digital SmartApps Cloud, can help credit unions digitally transform business processes from the front to back office, improve member experience, drive efficiency and compete effectively in a rapidly evolving digital world.

The digitization of financial services

Mobile banking is now the primary method of account access, followed by online banking.

Use of tellers is on the decline: 14.9% of households visited tellers in 2021 vs. 21% in 2019.¹

¹FDIC, 2021 FDIC Survey of Household Use of Banking and Financial Services.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.