RetailDive on-demand webinar

3 Strategies To Better Manage Peak Season in Retail

Customers are what drive your business. To win and keep them, you must build rapport. The stronger the relationship is between your customers and your brand, the greater their loyalty and your lifetime customer value.

To build better customer relationships, you need to deliver attentive, personalized and effortless experiences. This means interacting with customers on the channels they want — when they want — consistently along their entire journey.

In this webinar, we explore the strategies needed to reach these goals and strengthen your customer bonds. You’ll learn how to accelerate digital innovation within your contact center so you:

Know your customers
Treat them with familiarity
Ensure consistent and exceptional service

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Meet the Speakers

Tammy Kulesa
Industry Marketing Director
Retail
Genesys

Coty Smith
Director of Product Management
Genesys