On-demand webinar

Beyond generative AI: Level up your experience with Genesys Cloud AI

See how you can leverage Genesys Cloud AI to access real-time insights, empower agents and deliver personalized customer interactions at scale.

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Artificial intelligence (AI) has transformed how contact centers interact and engage with customers by enabling data-driven personalization and smarter self-service to handle routine inquiries; supporting agents in analyzing customer interactions in real time; and providing valuable insights into customer behavior and preferences.

Join leading AI experts as they explore current generative AI adoption trends. You’ll see firsthand how Genesys Cloud AI can enhance your customer experience (CX) engine by automating workflows, enabling smart personalization and improving efficiency — leading to a boost in performance and the ability to deliver personalized customer experiences at scale.

Watch the session now and gain insights on:

Current generative AI adoption trends, fears and pitfalls
Genesys Cloud AI architecture and capabilities
The roadmap for Genesys Cloud AI

Meet the Speakers

Arpita Maity-Peschard

Director, Product Marketing, AI

Rahul Garg

VP, Product, AI & Self Service