Care for the Care Team – Thrive for Genesys

We are excited to welcome Arianna Huffington, Thrive Founder and CEO, and her team to our next community session.  Thrive and Genesys are on a mission to improve care team experiences and provide tools to promote well-being and address stress early to avoid burnout.

Across industries, customer service departments have been a critical lifeline for consumers, who have required unprecedented levels of support to deal with challenges related to the pandemic, economic volatility, and societal strain. At the same time, many employees have been stretched thin, handling increasingly tense customers while working virtually from an isolated environment for organizations that are short-staffed. According to a Cornell University study, nearly 90 percent of contact center representatives report high or very high-stress levels. In addition, even before the pandemic the average attrition rate for service representatives was two times that of other occupations.  Healthcare is high on that list where we are seeing worker shortages top CEO concerns for 2022.

Thrive is on a mission to end burnout,” said Arianna Huffington, Thrive Founder and CEO. “It starts with reshaping the employee experience by giving employers tools to foster individual well-being. Together with Genesys, we’re embedding well-being experiences into everyday workflows, which is key for the sustained mental health and resilience of employees.”

Come learn about how Genesys and Thrive Operationalize Empathy, starting with supporting the care team.

Meet the Speakers