Five steps to take to achieve the Future of CX today

Today’s customers, consumers, and citizens have dramatically different CX expectations than just a few years ago, and the pandemic only accelerated this shift. They demand authentic and empathetic interactions that deliver customer delight and build lasting loyalty.

Successful brands know contextually aware, digital-first experiences are key to becoming an empathetic enterprise of the future. This requires organizations to address key hurdles that impede CX improvement initiatives and to understand how the long-term trends of cloud and CX innovations, along with artificial intelligence, are converging to turn contact centers into engagement centers. Specific actions to get you there today are even more important. Everyone is talking strategy, in this fireside chat, experts from Genesys, Google Cloud, and IDC discuss how to execute.

Guest Speaker

Sudhir Rajagopal
Research Director, Future of CX
IDC

Meet the Speakers