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How to stay competitive in today’s climate
In uncertain times, it can be hard to see what lies ahead — and even harder to prepare for it. But amid today’s volatility, some trends are clear. Understanding them will give you a competitive edge.
Success in the experience economy still involves taking a customer-centric approach. But what that means — and how organizations deliver on that promise — are shifting. Technology and employee experience will play an elevated role in what happens next.
In this session, industry experts and thought leaders offer a look at the most important customer experience trends of 2023.
Advanced analytics and AI-powered orchestration will reshape the customer experience
Transformational technology will deliver unprecedented simplicity, efficiency and agility
A reimagined employee experience will drive enduring business resilience
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Rebecca Wettemann CEO and Principal Analyst Valoir |
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Lori Bocklund Founder and President Strategic Contact |
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Dr. Phoebe Asquith Lead Psychologist and Wellbeing Consultant Sabio Group |
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Dr. Natalie Petouhoff Senior Strategic Business Consultant Director Genesys |
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Steve Offsey Vice President of Marketing – Pointillist Genesys |
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David Wasserman Senior Director of Product Marketing Genesys |
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Claire Beatty Senior Director of Thought Leadership Genesys |
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Ginger Conlon Director of Thought Leadership Genesys |