Watch this 60-minute webinar to discover how Predictive Routing and Agent Copilot from Genesys can help your contact center agents as they face more complex queries, manage interactions across multiple channels, and meet more strict SLAs – all while trying to deliver a personalized experience for their customers.
Key Topics Covered:
- Overview of Predictive Routing:
- Exploring the core features and functionalities of AI powered routing and orchestration
- Discover the top business benefits of using Genesys Predictive Routing
- See a live demo on how to configure Predictive Routing
- Understanding how to enable a Queue Benefit Assessment
- Overview of Agent Copilot:
- Exploring the core features and functionalities of Agent Copilot including
- Real-time knowledge automation
- Next best action guidance
- Auto-Summarization using Generative AI
- Wrap-up code prediction
- Agent Feedback
- Discover the top business benefits of using Genesys Agent Copilot
- See a live demo on how Agent Copilot works alongside your agents as they serve customers, from real-time knowledge retrieval, next best action support, auto summarization and prediction of wrap up codes
- See a live demo on how to setup and configure Agent Copilot
