Supervisor Copilot and WEM AI

Watch this 60-minute webinar to learn about the supervisor copilot and WEM AI capabilities available within Genesys Cloud, which help to aid supervisors in monitoring and managing the performance of agents within the contact center.  

In this webinar you will learn how to capture additional insights into call quality, agent productivity and customer satisfaction metrics. By analyzing interactions, it can identify coaching opportunities and recommend interventions to improve team performance and ensure compliance with service standards.

Key Topics Covered:

• AI summaries
• AI insights
• AI translations
• AI scoring for Automated Quality Management (AQM)
• AI innovations across Speech and Text Analytics (STA)

Meet the speakers