On-demand webinar
Large enterprises and outsourcers: Going big
with Genesys Cloud
Essential best practices for managing large, complex global operations
Large enterprises and outsourcers face unique challenges when managing complex, multi-region operations. With digital transformation initiatives failing to deliver expected outcomes for many, it’s crucial to adopt a solution that accelerates growth, innovation and transformation — without adding complexity.
Join Genesys experts to explore what’s new, what’s on the horizon and key best practices for addressing critical use cases in large, complex global operations across multi-region, multi-organization environments.
During the session, you’ll also hear from DeJon Gaines, CIO of Customer Experience Management at Conduent, a leading outsourcer. He’ll share how they’ve leveraged the Genesys Cloud™ platform to consolidate systems, reduce technical debt and maintain consistent, scalable global operations with effective guardrails.
Watch the session now and gain insights on:
- How to standardize your customer experience platforms across multiple regions
- The role of AI in powering better customer self-service, routing and outcomes
- Best practices for managing large, complex global operations
Meet the Speakers
DeJon Gaines
CIO, Customer Experience Management, Conduent
Zach Brettnacher
VP, Product Management, Genesys
Jeff Wise
VP, Product Management, Genesys
Jason Alley
Senior Director, Product Marketing, Genesys
