On-Demand Webinar

Learning From Global Customer Experience Trends

The financial sector can be complicated, which means providing clear, seamless customer experiences (CX) is the key to customer retention – and your organization’s success.

With customers increasingly managing their lives online, financial institutions of every size are racing to invest in digital solutions to provide superior CX that stays a step ahead of rising customer expectations. To stay competitive in the evolving digital market, you’ll need to make some bold moves.

Here’s what you’ll learn:

What the global trends for financial institutions mean for you and your customers
How banks are redefining customer and employee experiences
How to structure and prioritize your CX strategy to surpass expectations and drive revenue

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Meet the Speakers

David Porter
Global Financial Services Director
Genesys

Holly Hughes
Chief Marketing Officer
BAI