How to reconnect with disconnected customers

It’s undeniable. The COVID-19 pandemic has affected businesses and consumers worldwide. In our new report, “The connected customer experience,” we found that:

• 2 in 5 consumers feel less connected now than before the pandemic
• 67% of consumers prefer empathetic customer service experiences over speedy resolutions
• 70% of consumers worldwide believe a company is only as good as its customer service

Connecting with customers in this new paradigm is difficult. But companies that provide empathetic, human-first interactions will be best positioned to earn loyalty.

Watch the on-demand recording of our LinkedIn Live session to hear more findings and learn how empathy is the key to creating lasting customer relationships.

Meet the Speakers