Looking At 2020: Is Your Contact Center Really Customer-Centric?

Everyone talks about customer centricity, but few brands are delivering. Only 12% of customers have witnessed serious improvements to the CX; only 11% believe brand even care.

The time has come to start walking the talk. This webinar will help.

We’ll look at some key trends for 2020 – personalization, AI, omnichannel, customer analytics, agent empowerment, cloud technology, and more – and reveal how to take the most customer-centric, productive action possible. You’ll build a true culture of customer centricity: one defined by action rather than words.

Topics include:

What will omnichannel look like in 2020?
What content do you need to personalize the experience?
Does your contact center environment support customer centricity?

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Meet the Speakers

Randy Carter
Product Marketing Director