AppFoundry Webinar

Maintain work-from-home productivity and compliance with remote monitoring

October 22, 2020 AT 8:00 AM PT

Contact centers managers must supervise agents to ensure productivity and engagement remain high — and that sensitive information is safe. But the shift to working from home has made this increasingly difficult.

Agent Interact improves on-premises supervision and restores direct, visual monitoring of remote staff. It uses webcams and automated actions to deliver visual proof that team members are productive and adhering to compliance regulations — without taxing bandwidth. Agent Interact lets you:

Protect sensitive data
Maintain regulatory “clean desk” compliance
Enhance productivity
Enable team knowledge
Facilitate onboarding

Agent Interact is the only monitoring solution designed for global team supervision. It integrates with the Genesys Cloud™ platform and offers an alternative to Zoom and Google Meet.