AppFoundry Webinar

Meet 2021 call center KPIs with a CRM-hosted CTI

Wednesday, January 6 @ 8 AM PT

The right computer telephony integration (CTI) solution can help you exceed 2020 contact center KPIs — and get your performance on track for 2021.

Empower your agents to efficiently serve customers and gain visibility into interactions for intelligent decision-making. With InGenius for the Genesys Cloud™ platform, you get features like screen pop, click-to-dial, automated call logging and call reports.

Join us on January 6th to learn how CTI can:

Drive agent productivity
Improve customer satisfaction
Monitor and measure agent performance
Identify customer pain points

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Meet the Speaker

Keith Berg
General Manager, Contact Center Productivity
Upland Software