Now available

Navigating the future:

CX and EX trends of 2024

The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact, one-third of consumers switched brands in the past year after a negative customer experience.

To help businesses innovate and optimize customer engagement, we’ve gathered five industry experts to explore the five trends that will accelerate customer and employee experience in the year ahead — allowing you to meet and exceed these new engagement expectations.

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Watch now to stay ahead of the curve and learn why:

Brands will use every touchpoint in the customer journey to continually deepen the relationship
Artificial intelligence will create a world without questions
End-to-end customer experience transformation will require three AI technologies
And much more

Meet the speakers

Nerys Corfield
Director,
Injection Consulting

Christina “CK” Kerley
Innovation Speaker,
Trainer and Futurist,
allthingsCK

Merijn te Booij
General Manager of
Workforce Engagement Management,
Genesys

Brent Leary
Co-founder and Partner,
CRM Essentials LLC

Michael Maoz
Senior Vice President
of Innovation Strategy,
Salesforce

Ginger Conlon
Director of
Thought Leadership,
Genesys