Revolutionizing customer service:

Three ways to empower your contact center with journey analytics

Join us for an information-packed webinar featuring Forrester Senior Analyst Vasupradha Srinivasan and learn how to use journey analytics to transform your contact center. In this session, you’ll gain insights on how to enhance self-service and equip your frontline staff to provide seamless customer experiences by measuring, monitoring and optimizing customer journeys.

Work Email*

First Name*

Last Name*

Job Level*

Job Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

You’ll learn how to:

Build a foundation of journey-based insights to power your contact center
Pinpoint high-impact opportunities to remove friction and enhance contact center performance
Design and build seamless automated and guided journeys to improve customer and employee experiences
Scale your journey insights program using purpose-built technology

Meet the speaker:

Vasu Srinivasan
Senior Analyst, Forrester

YOU’LL LEARN HOW TO:

- - Build a foundation of journey-based insights to power your contact center
  - Pinpoint high-impact opportunities to remove friction and enhance contact center performance
  - Design and build seamless automated and guided journeys to improve customer and employee experiences
  - Scale your journey insights program using purpose-built technology