Monthly Demo

See Genesys Cloud in action: Predictive Routing

On-Demand Webinar

Connecting customers to the right agent is key to delivering outstanding customer experiences. In this live demo of the Genesys Cloud^TM platform, you’ll see how easy it is to use artificial intelligence (AI)-driven predictive routing to make those connections.

Predictive routing analyzes real-time data to match customers with the best agent for their needs — and optimizes each interaction through machine learning.

In this 20-minute demo, you’ll learn how to:

Replace manual routing methods with smart automated routing
Determine which queues benefit most from optimization
Quickly install a free, 30-day trial

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Meet the Speaker

JJ Earle-Henson
Senior Strategic Sales Consultant
Genesys