Customer Experience

It’s not just a webinar — it’s a workshop!
Join us for this 45-minute interactive webinar – and leave with an action plan customized to your organization.

Utilizing our research-based blueprint, you’ll be poised to consider, explore and strategize your next move in experience orchestration as we dive into the new era of customer and employee experiences (and their accompanying expectations).

We’ve included this blueprint and additional resources you’ll need to stay ahead of the competition.

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Did you know?

71% of CX leaders worldwide are aligned around one tech priority. What is it?

33% of customers switched brands in the past year due to negative interactions. Is loyalty dead?

Only 13% of organizations offer truly omnichannel experiences today. What gaps in digital transformation are frustrating your customers?

Meet the Speakers

Liz Miller
Vice President and Principal Analyst, Constellation

Brett Weigl
General Manager of Digital, AI and Journey Analytics, Genesys

Claire Beatty
Senior Director of Thought Leadership, Genesys