On-demand

Delivering empathy with digital government services

How do we bring empathy into digital government services? Steven Boberski, Genesys Federal, addressed this challenge at this year’s FCW IT Modernization Summit.

• Critical components to bring empathy into digital government services
• The role of data, AI and digital channels combined with human engagement
• An example of proactive and predictive service in government
• How to create empathetic experiences for government customer service representatives as well as constituents

View the on-demand presentation to learn more.