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Ryan Black is a Senior Account Executive at Genesys, overseeing the eGaming & Sports Betting and MSP sectors. His primary responsibility involves engaging with clients and prospects to discern their specific business outcomes and objectives. Armed with this insight, he devises strategies to showcase Genesys' value to their operations. Prior to joining Genesys, Ryan accumulated 12 years of experience in the technology industry, serving prominent MSPs in the UK. Notably, he specialised in selling contact centre solutions to the enterprise sector and was honoured with an award at the 2023 annual CNA Awards for selling the Best Enterprise Contact Centre Solution of the Year.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
