Harshali Desai

Genesys Product Manager

Harshali is a Genesys Product Manager in artificial intelligence (AI), with a focus on innovation and research in Conversational AI. She works closely with the AI Applied Research team at Genesys to take ideas and mold them into Genesys AI products. She has seven years of experience in large-scale digital transformations, including chatbot implementations in the banking and financial services domain.

Posts By Harshali Desai

In Data We Trust: Defining Metrics and KPIs

August 14, 2019

In Data We Trust: Defining Metrics and KPIs

Imagine that you’re on a critical mission to space and your team needs to simulate all the aspects of that mission. Some of the...

In Data We Trust: Simulate, Design and Measure Business Bots

June 20, 2019

In Data We Trust: Simulate, Design and Measure Business Bots

In our previous blog on insights into our data collection initiative, we shared our understanding of the complexities of...

In Data We Trust: Insights From the Genesys Data-Collection Initiative

June 6, 2019

In Data We Trust: Insights From the Genesys Data-Collection Initiative

In the first blog in the series “In Data we Trust,” we talked about the motivation for data in conversational AI. We also...