More than 1,200 attendees met last week at Beurs van Berlage in the beautiful city of Amsterdam for G-Summit Europe. Together, Genesys customers and partners gathered to learn about product enhancements and innovations — and to experience a range of technical breakout sessions.

Industry thought leaders shared details on how to build seamless customer experience strategies using best-in-breed technology and services, powered by Genesys, while keeping the agents in mind. “Artificial intelligence with the power of the human touch is the workforce of the future,” said Noelia Romanillos, Genesys Business Consulting Director.

Real human interactions are what drive inspiration and growth. So, it’s not surprising that the heart of the event was in the vibrant marketplace — where conversations flowed as customers connected with experts in the Genesys Zone. More than 35 partner companies were on hand to share their integrations. And over 25 of those companies have solutions listed in the AppFoundry Marketplace, a collection of third-party integrations that allow customers to customize their Genesys-powered contact centers.

Marketplace

There was never a dull moment in the marketplace, as customers met with our valued partners to understand how they can extend their capabilities with apps that complement Genesys products.

Free Trials

We released an exciting new capability that allows Genesys Cloud users to experience new integrations with AppFoundry Free Trials. With the release of free trial capabilities, we encourage you to experiment with our curated selection of Premium Applications. This quick, simple and hassle-free experience eliminates several of the traditional barriers to experimentation.

Partner Demo Battle

At the Partner Demo Battle, eight partners competed to be named “AppFoundry App of the Year.” This year’s winner, Lightico, stole the title with its live, enthusiastic demo of a next-generation platform for digital customer interactions. Cyara placed second with another great TidyingCX demo. And LumenVox was a close third with its presentation on voice authentication innovations.

Partner Day

The AppFoundry management team hosted a diverse mix of Genesys resellers, system integrators, ISVs and technology partners in an interactive workshop aimed at building winning business propositions with solutions available in the AppFoundry Marketplace.

We also recognized PCI Pal as the EMEA AppFoundry “Partner of the Year” for its exceptional partnership.

VIP Analyst Tour

Industry analysts, media and consultants enjoyed a personalized tour through the Xperience Expo. After embarking on a Genesys artificial intelligence (AI)-powered journey, they visited various AppFoundry partner booths to see live demos.

Thanks to Softphone, Occam Networks, Survey Dynamix and Mobile Office for sharing the value of your integrations.

And a huge thank you to all our dedicated ISV and technology partners within AppFoundry who sponsored G-Summit Europe:

Gold: AudioCodes, Anana

Silver: Poly, Softphone, Blackchair

Bronze: Cyara, Eemaan, InProd, IndicateMe, WFM Buddy, Jabra, PCI Pal, Mobile Office

AppFoundry: 24Sessions, Lightico, Bizmatica, CX Index, Komyunity, Occam Networks, Sennheiser, Survey Dynamix, AdvaTel, CardEasy, Empirix, LumenVox