Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud

Grands Moulins de Paris was looking for customer experience technology that’s easy to use and has the flexibility to help the online marketplace meet its customers’ current and future expectations. Genesys Cloud met that criterion and more. It has allowed Grands Moulins de Paris to simplify its call flows, improve agent support, and more easily add new functionalities to address the needs of myriad customer types — without any disruption to the business.