Genesys was awarded the AWS global partner of the year for Customer Experience

Genesys and Amazon Web Services

Level up your CX tech at scale

Give your customers the experiences they deserve with support from the leaders in contact centre and cloud Infrastructure as a Service. Genesys solutions run on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the support of two globally trusted partners, you can reliably deliver better, more personalised customer and employee experiences.

Have confidence your customer experience data is secure

• Get end-to-end data protection with rigorous testing and auto-healing architecture
• Protect customer data with AWS security, compliance and identity products, as well as built-in Genesys compliance and security tools
• Meet the government and compliance requirements of highly regulated industries

Empower agents with native workforce engagement management

• Analyse customer interactions in real time to find excellence patterns and opportunities for improvement
• Leverage AI and machine learning to improve forecast accuracy
• Ensure sensitive employee information is handled per government and compliance requirements

Build unique conversational AI experiences using turnkey digital and AI

• Improve customer-agent interactions using built-in AI to analyse patterns and identify next-best actions and outcomes
• Know when to reach out to customers at the right time with the right content
• Eliminate mundane tasks by automating self-service for customers and employees

Realise cost predictability and cost optimisation in your contact centre

• Budget your cloud CX platform with confidence
• Leverage your cloud strategy for cost optimisation
• Take advantage of flexible payment terms and options via the AWS Marketplace

Leverage journey orchestration across channels

• Analyse customer journeys to determine root causes of poor contact centre experiences and performance issues
• Prioritise experience enhancements that will deliver the greatest impact to customers and the business
• Eliminate mundane tasks by automating self-service for customers and employees

Deliver a CX solution that scales with you

• Get proven, reliable CX solutions no matter your organisation’s size
• Scale your applications in real time with AWS autoscaling and auto-failover capabilities
• Deploy Genesys Cloud instantly in over 20 AWS availability regions

Take your customer experience to the next level